Great for payroll processing and standard tax filing.
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Overview
What is OneSource Virtual?
OneSource Virtual is a provider of Workday services, solutions, and products for over 850 customers around the world. Payroll, finance, benefits, and HR solutions, purpose-built for Workday technology and specially designed to give customers access to deeper data insights.
Recent Reviews
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Service Offering Details
- About
- Integrations
- Competitors
- Tech Details
- FAQs
What is OneSource Virtual?
OneSource Virtual is a provider of Workday services, solutions, and products. Founded in 2008 in Dallas, Texas, the company operates in North America and Europe to deliver outcomes that boost productivity, improve compliance, and increase internal capacity for over 850 customers around the world. The company's leadership teams are composed of experienced professionals in their respective fields. Together, they offer the expertise and deep knowledge of the global marketplace to deliver comprehensive solutions and services for HR and Finance & Accounting.
OneSource Virtual's payroll, finance, benefits, and HR solutions are purpose-built for Workday technology and specially designed to give customers flexibility, transparency, and access to deeper insights. Instead of struggling to maintain multiple integrations and service providers, their solutions help customers to rely on a single partnership powered by a unique model of BPaaS delivery that uses technology to deliver several business services within a single, unified application.
OneSource Virtual's payroll, finance, benefits, and HR solutions are purpose-built for Workday technology and specially designed to give customers flexibility, transparency, and access to deeper insights. Instead of struggling to maintain multiple integrations and service providers, their solutions help customers to rely on a single partnership powered by a unique model of BPaaS delivery that uses technology to deliver several business services within a single, unified application.
OneSource Virtual Supported Products
OneSource Virtual Competitors
- Dayforce
- PeopleDoc / UKG HR Service Delivery (discontinued)
- ADP Vantage HCM
- Kainos
- ADP
- Alight
- Collaborative Solutions
OneSource Virtual Availability
| Geography | United States, Canada, United Kingdom |
|---|---|
| Supported Languages | English |
Frequently Asked Questions
OneSource Virtual is a provider of Workday services, solutions, and products for over 850 customers around the world. Payroll, finance, benefits, and HR solutions, purpose-built for Workday technology and specially designed to give customers access to deeper data insights.
Dayforce, PeopleDoc / UKG HR Service Delivery (discontinued), and ADP Vantage HCM are common alternatives for OneSource Virtual.
Reviewers rate Support Rating highest, with a score of 8.6.
The most common users of OneSource Virtual are from Enterprises (1,001+ employees).
Comparisons
Reviews and Ratings
(46)Attribute Ratings
Reviews
(1-21 of 21)Companies can't remove reviews or game the system. Here's why
October 23, 2022
Great Partners...Not your average hand off.
If I have an Earning or Deduction code issue, I know that I can hand this off to members of my pod, and the issues are addressed timely and with care as if it were their own payroll. We are a working team, and I like that relationship.
- Communication
- Partnership
- Teamwork
- Best Practices.
- Timing of closing tickets.
October 23, 2022
Great Partners.
We currently utilize One Source Virtual for their Benefit Service Center and Cobra administration. One Source Virtual provides resources for our employees that we would not be able to comfortably provide due to the size of our company. They are also extremely conducive to our company culture and expectations.
- Service Administration.
- Communications.
- Staff Flexibility.
- More employees that are passionate about the work like our team representatives.
October 19, 2022
OneSource Virtual helped us deploy Workday in a rapid fashion.
We used OneSource Virtual for our Workday deployment and also used them for managed payroll services.
- Project Management.
- Knowledge Transfer.
- Keeping to timeline/budget.
- Consultation
- Technical resources for integrations.
October 18, 2022
OSV is an A+ Partner!
OneSource Virtual was our implementer for Workday Payroll as well as our Payroll processor and continues to be our AMS vendor for assistance with the Payroll functionality.
- Implementing Workday Payroll
- Integration builds
- Response rate on tickets
- Designate dedicated AMS support personnel
December 14, 2021
OneSource Virtual as a settlement provider
OneSource [Virtual] is our 3rd party net pay settlement provider. They also remit all payroll tax liabilities and file all payroll tax returns on our behalf. [OneSource Virtual] also prepares and remits any necessary federal and/or state tax amendments, and they support our year-end W-2 process and related filings. From time to time, we may also utilize [OneSource Virtual] to handle any garnishments that may arise.
- [OneSource Virtual] offers an array of on-demand webinars
- At the end of each quarter, [OneSource Virtual]'s tax and payroll team initiate a meeting with me to discuss the quarter's activities and hear any concerns I may have
- I meet with my [OneSource Virtual] Success Manager once a year to touch base and discuss improvements to our services
- There are times (not always) where I have created a ticket and have had to follow up multiple times before I hear back from anyone. I'm not sure if this is an [OneSource Virtual] system issue, but it can be very frustrating.
- I would love for anyone that's reviewing a ticket to include their phone number in case I need to reach them immediately instead of waiting for their electronic response. Some include their contact information, but the majority do not.
December 08, 2021
Perfect Partner for our Workday Solution
OneSource Virtual is the perfect partner for our Payroll/HR/Benefits department utilizing Workday. From the initial implementation to our ongoing administrative services for benefits, tax filing, garnishments, and as needed AMS services, we feel OneSource Virtual is an extension of our team.
- Assist configuration in the tenant for areas we cannot manage internally.
- Settle payroll timely and effectively.
- Manage tax filing effectively which is a very tedious task.
- Assist open enrollment configuration and process.
- Would like to see less emails for the ticketing status.
- Would like to see improvement in the reporting in the tax portal. Has had some advancements, but still not extremely helpful source of reconciling details.
December 02, 2021
[OneSource Virtual]: great partner
[OneSource Virtual] handles payroll processing. We also use them for production support on a variety of projects that we aren't able to handle in-house.
- Integration configuration and design
- Payroll tax processing
- Time Tracking/Absence Management enhancements
- Struggling with manpower support in integration area
- Strong payroll support from experienced individuals
December 02, 2021
Bye Bye Tax Filings
OneSource Virtual handles our backend payroll processing, tax filing, net pays, and garnishment fulfillment. These are items our company is not staffed to handle.
- Tax filing
- Support ticket processing and responsiveness
- Support teams are responsive and helpful
- Timely garnishment and net pay processing
- OneSource Virtual is only tied to Workday, which is where their expertise, however if we chose to switch HCM providers, we would lose OneSource Virtual.
December 02, 2021
OneSource Virtual is a great partner
OneSource Virtual is our professional tax services partner. They are invaluable to ensure that our payroll tax processes are completed accurately and in a timely manner for all jurisdictions. They are able to quickly follow up on any inquiries from jurisdiction and ensure that our accounts are balanced and accurate. We also use OneSource Virtual as an AMS vendor providing support to our projects when our internal team does not have the capacity or expertise to take on a new project. Their thorough and accurate work is always according to our guidelines and they complete tasks in a timely manner. They are a true partner ensuring that we are successful.
- Timely and Accurate Filings
- Quick and Easy to understand responses to questions
- Flexibility to support projects to keep our team on track with important initiatives
- We have had positive experiences and have not yet experienced anything specific that calls for room for improvement
HealthChannels partners with One Source Virtual as our main payroll provider and processor. OneSource Virtual is an experienced consultant in payroll services within Workday and ensures that our payroll is processed accurately and timely and that our 15,000+ employees are paid appropriately. OneSource Virtual also partners with us on our payroll taxes working directly with agencies as our representatives to ensure we are in compliance with all taxes across our business in all 50 states. Finally, we trust OneSource Virtual's AMS services to help configure any new Workday needs we have as well as troubleshoot any problem areas we come across. We trust OneSource Virtual to be the experts in Workday Payroll so we can available to our employees, our internal customers, for their needs.
- Payroll Processing
- Tax Processing
- Advanced Management Consulting Services
- Clarity of Offerings - sometimes unsure what they do versus what is up to the client
- A company is only as good as its people. I've had engagement [with] some excellent people at [OneSource Virtual] but also, some not.
December 01, 2021
OneSource Virtual - Client Service at its Best
We utilize OneSource Virtual with our payroll processing, tax remittances, and reporting mechanisms to the applicable US tax jurisdictions.
- Assistance with addressing tax authority notices
- Processing and remitting payroll to both employees and tax jurisdictions
- Customer service is quick and reliable
- The reporting functionality of the CARES ACT deferrals is a bit confusing
December 01, 2021
Just Say Yes, You Will be Glad You Did!
Currently, OneSource Virtual is our payroll partner for our Canadian and USA operations. They were our implementation partners that implemented Workday for Canada and the USA. We have been working with them for the last 3 years. We are currently using them as a support for managed payroll in our USA and the regular support for our Canadian stores.
- They know the Workday system inside and out.
- They are accountable for the services they provide and stay true to their deliverables.
- They are very responsive in dealing with issues.
- OneSource Virtual's atmosphere sends silly update emails, such as an automated response, to cases that indicate the case has not been updated. With the number of emails I get in a day, this seems silly.
- I would also like them to assist with training us on how things are configured. I know that their business is to do it, but assisting us and teaching us how would be helpful.
November 09, 2021
OneSource Virtual Review
We utilize OneSource Virtual to process net pay/treasury management, garnishment administration, and payroll tax administration. This collaboration gives my team the control over the end-to-end process we require but relieves us of tasks that are not a value-add to our organization such as printing and distributing payslips. This allows my team to focus on partnering with the organization to continue to drive positive business results.
- It provides proactive communication about changes or issues that arise.
- There are minimal issues with printing paper checks/payslips and treasury services.
- There are no integrations to manage due to the in-tenant model.
- The garnishment process is extremely clean and efficient.
- Lots of emails when tickets are submitted
November 04, 2021
OneSource Virtual - Our Saviors!
OneSource Virtual is our managed payroll partner. They handle payroll management, payroll taxes, garnishments, and end-of-year reporting. Both HR and corporate accounting depend on OneSource Virtual as an asset to our organization. In 2019, we did Lunch 16 with Workday and selected OneSource Virtual to be our payroll partners. They help us with everything from tax registration on the payroll tax team to settling payrolls and sending off direct deposits. My payroll partner at OneSource Virtual, Jessica T., is AMAZING, an absolute godsend. She is a rock star that was there to hold my hand through our first payroll in Workday and help me understand the process. OneSource Virtual has been very quick to educate and partner with me to learn processes and my parts of each process. I am so, so grateful for the team at OneSource Virtual. They make work fun, accurate, and educational.
- Payroll Processing - we never have late payments.
- Education - I can ask a question like, "why did this pull into retro" and I will get a quick and accurate response.
- Always improving - OneSource Virtual is always improving processes and the teams are getting better at what they do.
- Garnishments - a garnishment team is a well-oiled machine, they know their role and do it well.
- Payroll Tax - we had some issues with the payroll tax team early on, but I am confident that they will continue to improve. The payroll tax team and I had a meeting to discuss my disappointments and to set expectations.
- Communication - sometimes, communications with team members in the ticketing system feel aggressive and demanding rather than helpful.
- Webinars - I would like more of them!
September 12, 2021
OneSource Virtual Support is Outstanding!
OneSource Virtual is used as a third-party payroll processor, specifically the payroll and treasury department (handles accounting for payroll). We utilize OneSource Virtual for assistance in bi-weekly payroll processing, payroll tax management (set up, filing, and payment) as well as year-end reporting and W-2s. On an as-needed basis, OneSource Virtual assists with AMS support for the configuration of our Workday tenant.
- It provides a quick response to payroll processing cases for settlement, on-demands, and issues.
- It provides timely and accurate reporting and payment of all federal, state, and local taxes.
- It is available when needed for support through either their ticket system, email, or phone.
- I would like availability outside of their normal business hours. We are based on the east coast in Virginia and our support pod is in Arizona. The time difference sometimes impacts service due to our day starting 2-3 hours before someone is available within our support pod.
- Reporting out of OneSource Virtual Atmosphere could be more customizable.
September 01, 2021
OneSource Virtual - Stellar Customer Service!
We use OneSource Virtual for payroll admin services companywide, AMS, and new Workday implementations and integrations. In addition to payroll processing, this allows us to utilize our HCM, Workday, to its full capacity.
- Payroll services and associated administration
- Implementation and project management services
- Superior customer service
- More insight into upgrades vis-a-vis our setup would be a useful service.
- More standard specs for benefits integrations would be a good upgrade as well.
July 01, 2021
OneSource Virtual offers great AMS support!
OneSource Virtual processing our tax filings. We also used them for AMS support. Our AMS support needs have declined tremendously with OneSource Virtual since we added the WSP to our Workday package.
- Their Absence Support Team is very knowledgeable and timely.
- Communication regarding open cases is thorough.
- Reminders on upcoming year-end processes are timely as well (i.e. W-2).
- Communication within Depts (Cross-functional areas mainly).
- Adjusting cost for service (pairing customers with expert level analysts versus beginner level).
June 30, 2021
OneSource Virtual Review
OneSource Virtual is being used by our Payroll department for fulfillment in the US and Canada. OneSource Virtual helps to print checks/advices/W2's, file EE and ER taxes, money movement for payroll, processing of garnishments, and HR service center. OneSource Virtual is also our partner for myFlexPay, otherwise known as earned wage access.
- Handles fulfillment very well-settlement is on time, along with printing of checks/advices
- Handles processing of garnishments and answers timely
- Overall customer service center is efficient in handling questions.
- More flexibility in service center offerings-a more hybrid menu of services would be great-not all organizations fit into one mold for services
- Taxes features-big wish for more features with tax app service...ability for system to notify of tax fallouts that need to be reviewed. It takes a lot of time to comb through entire tax file to find outliers.
- More training of team members-specifically around taxes. We have had a hard time with a few members just not understanding basic tax items and other times have had to explain what to do to solution the issue to the OneSource Virtual tax person.
Score 10 out of 10
Vetted Review
Verified User
We partnered with OneSource Virtual for our Workday implementation. We now use OneSource Virtual for payroll/tax services and for their AMS (post go-live support) services. We have a small HRIS department (2 people), so having their AMS team has been a great extension to our internal team.
- OneSource Virtual's customer support provides first class service. They are knowledgeable on every Workday module and response time is quick.
- Working closely with the group and being able to communicate effectively on issues has been an easy process through their online portal.
- We have relied on their expertise for benefits and open enrollment each year since go-live (2019) and have run smoothly.
- They provide webinars and communications to their customers to keep us up to date on changes and upcoming release features.
- We honestly haven't had a moment where we thought they needed to improve upon a process or issue.
March 25, 2021
OneSource Virtual is the vendor for you!
OneSource Virtual was the company that Pace Industries used to implement Workday across our whole company, in the United States and Mexico. Pace Industries was transitioning from Ceridian Dayforce to Workday, and OneSource Virtual did a great job in migrating all of our company's employees and information from one system to another.
- Exceptional customer service, very responsive.
- Very competitive pricing. Always fair as new requirements come up.
- Very experienced implementation team. High quality work.
- Prepared the customer very well to be self-sufficient.
- A final package of all knowledge transfer material would be great!
April 11, 2018
A+++ for OneSource Virtual
We use OneSource Virtual for their payroll administration services as well as their application management services. We also implemented their AP automation tool and absolutely love it!
- They are service-oriented!
- Innovative.
- Reliable.
- Change management.